4. Support-Tickets
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Chapter 2. The users handbook
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4. Support-Tickets
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4.1. Open new support-ticket
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4.1.1. Subject
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4.1.2. Priority
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4.1.3. Category
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4.1.4. Message
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4.2. Reply to support-ticket
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4.2.1. Priority
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4.2.2. Message
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4.3. Close support-ticket
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4.4. Reopen support-ticket
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